Shipping policy

Shipping Policy

Where we ship: Addresses within the United States.

Processing: Orders are usually processed within 1–5 business days (Mon–Fri, excluding holidays).

Delivery: After processing, most orders arrive within 5–14 business days. Times are estimates and vary by item, destination, carrier and season.

Multiple packages: Our products come from several trusted partners, so items in one order may ship separately and arrive on different days, at no extra charge.

Shipping costs: Shown at checkout before you pay.

Tracking: You'll receive tracking by email once your order ships.

Damaged, lost or delayed orders: If a package arrives damaged, or tracking hasn't updated for 7 days, email customerservice@mondanegroup.org with your order number. We'll work with the carrier and our partner to send a replacement or a refund.

Address changes: Contact us right away; orders can't be changed once shipped.