Refund Policy
We want you and your little ones to love every Victoria & London order. If something isn't right, you may return eligible items within 30 days of delivery.
Eligibility
- Items must be unworn, unwashed and in original condition with tags and packaging.
- For hygiene reasons, opened earbuds, headphones, face coverings and single-use heat pads can only be returned if they arrive defective or damaged.
- Holiday pajama sets must be returned as complete sets.
How to start a return
Email us at tyresellindsay@icloud.com with your order number and the item(s) you'd like to return. We'll reply within 1–2 business days with return instructions.
Damaged, defective or wrong items
Contact us within 7 days of delivery with a photo of the item and packaging. We'll send a replacement or a full refund, including shipping, at no cost to you.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days after we receive your return. Original shipping charges are non-refundable unless the item was damaged, defective or incorrect.
Exchanges
Need a different size or color? Email us and we'll help you exchange it, subject to availability.